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All the service quality dimensions (i.e., tangibles, reliability, responsiveness, assurance and empathy) are important for forming service quality and customer satisfaction of commercial banks in Nepal.
Customer satisfaction is highly affected by service quality.
The thesis and project report will have to be written the specialization area selected for study by the student.
Thesis Only those students who have passed all courses of the first year programme shall be allowed to write the thesis.
It is used 364 sample customers who have been dealing currently with the commercial banks in Kathmandu valley.
It was found that Nepal Investment Bank is most popular bank in commercial banks in Nepal.
This study attempts to measure service quality and...
more Customers are important stakeholders in organizations and their satisfaction is a priority to management.
Both in the evaluation of the written part and viva-voce of the thesis, the average of the marks awarded by the experts will be final.
Project work Students who opt for project work shall have to work on two assignments during the second year programme on topics approved by the concerned department.