Research Article On Tqm

Research Article On Tqm-28
Although low-cost management through discounting helps increase a hotel’s market share in the short term, it may negatively impact on profitability in the long term (Maslanka-Wieczorek, 2014).Many hotels therefore have turned to quality improvement for achieving a competitive advantage marketplace (Dimanche, 2014).OMICS International organises 3000 Global Conferenceseries Events every year across USA, Europe & Asia with support from 1000 more scientific Societies and Publishes 700 Open Access Journals which contains over 50000 eminent personalities, reputed scientists as editorial board members.

Although low-cost management through discounting helps increase a hotel’s market share in the short term, it may negatively impact on profitability in the long term (Maslanka-Wieczorek, 2014).Many hotels therefore have turned to quality improvement for achieving a competitive advantage marketplace (Dimanche, 2014).OMICS International organises 3000 Global Conferenceseries Events every year across USA, Europe & Asia with support from 1000 more scientific Societies and Publishes 700 Open Access Journals which contains over 50000 eminent personalities, reputed scientists as editorial board members.

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Furthermore, the leader of a firm is responsible for creating the appropriate environment/culture for innovation besides cultivating the innovation process, quality, finance management and aligning the current strategy with the innovation strategy in order to achieve innovative and competitive performance (Frolova et al., 2015).

Strategic Planning Strategic planning refers to the development and subsequent deployment of plans to forge a stronger tie with customers, suppliers and business partners (Baird, Hu & Reeve, 2011).

Leadership Many studies support that leadership is one of the most important factors that impact a firm’s performance (Ooi, 2014).

Leadership and top management support is expected to have an integral role in encouraging the practices and behaviors that lead to quality goals establishment, resources allocation, quality performance evaluation and quality improvement (Barouch et al., 2016; Alidrisi & Mohamed, 2012).

Hence, the current study proposes a new definition of TQM mainly drawn from Ismyrlis et al. (2015) stated as following: TQM is a management based approach with the participation of all members of an organization in improving processes, products, services and the culture in order to achieve higher level of satisfaction of customers and other associated stakeholders.

Elements of TQM Elements of TQM There is no particular agreement on the elements that constitute TQM and still the elements are varying among different researchers across the globe (Corredor & Goni, 2011).

Product and Service Design Product and service design can be defined as an interrelated set of procedures and measures that are incorporated into the development process of an organization to achieve high quality performance (Karimi, Safari, Hashemi & Kalantar, 2014).

Additionally, product and service design scrutinizes an organization’s quality product and service delivery performance in terms of timeliness, errors and costs of quality, responsiveness and customer satisfaction (Shan et al., 2013).

Basically, the most influential factor in process management is technology (Fotopoulos et al., 2010) especially firms with strict quality systems that need to adopt up to date technologies in their processes (Ooi, 2014).

Therefore, process management ought to focus on managing processes so that they operate as expected (Al-Ababneh et al., 2012).

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