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This training does not teach participants the details of each tool – just introduces the tools to the participants. The following points are made about the process flow diagrams: Tell the class that it is evident that the people who make M&M’s (Mars, Inc.) need our help in developing the process for opening the bag – and that we will be developing a process flow diagram to do that.
Once the problem has been defined and the relevant data collected, the analysis and solution decision making can be carried out by a number of different ways and employ different methods.
Some of the most popular in lean and operational environments include: Brain storming Gap Analysis Employee surveys FMEA Analysis Plan Do Check Act Cycle Potential problem analysis to identify other problems or risk Fishbone diagram 5 whys Root cause analysis Pareto principle and Pareto charts Process flow charts Problem Trees None of the above concepts and methods is recommended for any particular problem; they all have certain benefits and may suit different situations.
In this issue: OK, ready to combine M&M's and the problem solving tools? To read this in our e-book format or download a pdf file of this publication, please click here. You will need a bag of M&M's for each person (20 or more people is best), one for each team, and a couple for yourself (in case you get hungry).
The M&M’s colors are usually red, yellow, brown, orange, blue, and green.
Becoming better problem solvers allows us to become more effective engineers or managers and increases our value to an organization.
Effective problem solving requires an organized approach, knowledgeable problem solvers, teamwork and the appropriate tools.An example of the data collection form is shown in Figure 3.This type of sheet is easily setup in a spreadsheet program such as Excel.Course Number: V17DThe usual responsibilities of an engineer or manager include problem solving and/or process troubleshooting.Using established and logical techniques can improve problem-solving skills.Problem solving and analysis forms an integral part of continuous improvement and allows the appropriate selection of kaizen, process analysis and lean concepts not only to solve problems but to uncover hidden opportunities and areas which are under performing.Many problems presented to operations managers, engineers, consultants and lean champions will have a variety of syptoms and possible causes, but finding the exact cause is best achieved through a structured analysis process using some of the concepts and tools listed below.There are a number of recognized approaches in use today.“Tools for Problem Solving—Getting to the Root Cause(s)” focuses on the simple tools of problem solving.“Tools for Problem Solving—Getting to the Root Cause(s)” is intended to provide practical information that will enable you and your organization develop and implement an effective approach to problem solving that helps you: “Tools for Problem Solving—Getting to the Root Cause(s)” is a practical course that uses real world examples.It is intended to provide an understanding of using the tools of problem solving by looking into several scenarios and using the methodology to lead to solutions.